Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live.
Every day, we deliver to hundreds of customers across the world, ensuring
that we provide the very highest levels of responsiveness to you at all
After placing an order, you will receive an order confirmation mail and when the shipment leaves our warehouse you'll receive a shipment notification mail containing a link to a status page where you can find your tracking number and a link to the DHL tracking page, which helps you to track shipments and check shipment delivery status online.
If you have any questions please contact our customer service for further assistance.
At Kaitel, we do our very best to deliver your order as fast as possible!
Order processing and verification typically takes 1-2 business days depending on demand levels and product shortages.
The expected time of arrival is 7-12 business days.
You will always receive an email once your order is processed as well as a tracking number.
Changes To Orders
Once an order is placed, we cannot add, remove, or change any items/addresses in the order.
In the event that a delivery address is submitted incorrectly when an order is placed, Shape From Home assumes no responsibility and cannot ship out a replacement package or refund these orders.
If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.